Usually, syncing (also called pairing or connecting by some operating systems) the falcon™ keyboard to your computer, tablet or smart phone is accomplished very easily following the instructions on our FAQ page, or via the Owners Manual, which is available for download from our Support page. Related details follow.
Failure of Falcon Bluetooth Syncing: When syncing (pairing or connecting) is not occurring, the ‘num lock’, ‘caps lock’ lights will not come on, the F1, 2 or 3 blue lights do not flash, and the optical mouse and keyboard do not work. Even if the falcon icon on the ‘Device and Printer’ screen (or equivalent control panel) shows a symbol such as a Green Arrow, the devices may not be synced unless the status shows that the devices are paired or connected. The green arrow only shows that the computer is recognizing that the computer’s Bluetooth (internal or external dongle) is active and it ‘sees’ the falcon. It does not signify syncing has occurred. Failure to sync can occur if on entering the pairing code (4 or 6 digits generated by the device control panel), the ‘enter’ key is not pressed before the falcon sync period times out. The wrong device may also be selected for syncing or the installed Bluetooth may not be compatible with the falcon™ keyboard. Windows operating systems sometimes also have difficulty locating and loading the correct driver for the Bluetooth device, causing a failure to connect when the falcon Bluetooth sync period times out.
Bluetooth Dongles: If your device does not have ‘built in’ Bluetooth, you will have to purchase and install a Bluetooth adapter or “dongle,” which is inserted in an available USB port and usually requires additional software to download and install. The Bluetooth version installed on the falcon™ keyboard is supposed to be compatible with Bluetooth versions 2.0 through 4.0, however, not all dongles work on all devices. Falcon Enterprises tested several dongles, and found that some would work on some older PCs and laptops, but not on others. This prevents us from saying “use this one.” Providing a dongle with each falcon was considered, but there was no way to tell if they would work on every device. The newer tablets, smart phones, and new PCs work fine, as they are more likely to have built in Bluetooth installed. A test group of 25 individuals, with all kinds of computers, tablets and smart phones, ran tests on the falcon, and none of them reported problems syncing.
Syncing Check Items: If you are having a problem with syncing, here are some things you can try.
- On the falcon™ keyboard, press the power button (upper left corner), making sure that the green power light flashes on the upper right keyboard edge, and that the keyboard is charged (if a red power light shows, recharge the keyboard first).
- Make sure that other Bluetooth components are shut off, just in case they are interfering with the falcon syncing. If you have Bluetooth devices listed on the ‘Devices and Printers’ or third party Bluetooth control panel that are not connected or no longer in use with your PC, remove them from the available device list.
- Try restarting your PC and attempt to sync the falcon without as many applications running.
- Make sure that a wireless 2.3 MHz keyboard or mouse is shut off to avoid interference.
- Check to see if the falcon will sync with other units. If it does, the board is functional. It is down to finding the right dongle match for your equipment.
- Try a 3.0 dongle rather than a 4.0. The falcon is designed to respond to Bluetooth 4.0 and ‘back’ models like a 3.0, or even 2.0.
Syncing Instructions for PC: If syncing is still not successful, use the following steps for re-syncing a Windows PC after turning the falcon on:
- Go to your Windows ‘Start’ button on your PC and select ‘Devices and Printers’. If you have third party Bluetooth software installed, start it or open its control panel. If the ‘falcon’ icon is showing, click on it and select ‘remove device’. This allows syncing to be restarted.
- Press Fn+F1 keys at the same time on the falcon™ keyboard. This tells the board that you want F1 to be the connection linked with your computer (or F2 or F3, your choice).
- Now, on the ‘Devices and Printers’ screen, select ‘Add a Device.’ or equivalent action on the third party Bluetooth control panel.
- Press the sync button on the upper right corner of the falcon™ keyboard until the blue light flashes. If the ‘search’ is successful, the ‘falcon’ icon should show up on the ‘Devices and Printers’ screen or Bluetooth control panel. This does not mean that it is synced as yet.
- Highlight the falcon icon and select ‘next’ on the ‘Devices and Printers’ screen or ‘pair’ or ‘connect’ depending on the Bluetooth software installed.
- Instructions for typing in the sync or pair code (4 or 6 digit number) should be provided — these have to be typed into the falcon™ keyboard and the falcon™ keyboard ‘enter’ key pressed. It may take a few moments for the syncing to be finished. Be patient. If you sync successfully, the caps lock and num lock lights should now be active — and the F1 (or F2, or F3) blue light will flash every so often to show which connection is active. The mouse and typing will be active as well. As soon as the thumb can move the cursor, you are connected.
- If the above steps are not successful, repeat the instructions once or twice more. We have yet to have a board not get synced as long as the device is compatible with Bluetooth operation or has a functioning Bluetooth dongle.
Tablets and Smart Phones: The above hints are similar for a tablet and a smart phone. It is hoped that the rest of your learning period with the falcon is successful. Be sure to read the helpful hints on cursor speed setting, as the falcon requires a new habit to be developed — the use of your thumb and finger tips to run the cursor. Have fun with it.
Share Your Falcon™ Keyboard Experience: If you have had a problem syncing the falcon with your component, and have found a solution, please share your experiences in the comments section below.